Refund policy
Return & Refund Policy
We want you to love your PureGlow Brightening Body Wash. If you don't, we'll make it right.
30-Day Money-Back Guarantee
If you're not satisfied for any reason, contact us within 30 days of your delivery date and we'll issue a full refund on your purchase. This applies to opened and used bottles, so you can try PureGlow properly before deciding.
How to request a refund
- Email us at shop@pureglownet.com with your order number and the email address used at checkout.
- Tell us briefly what went wrong so we can improve.
- We'll reply within 1-2 business days with next steps. In most cases we'll refund you without asking you to send the product back.
Refund timing
Once approved, refunds are issued to your original payment method. Please allow 5-10 business days for the money to appear, depending on your bank or card provider. Shipping charges are non-refundable unless your order arrived damaged or incorrect.
Damaged, defective or incorrect items
If your order arrives damaged, leaks, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
If your skin doesn't agree with it
Stop using the product and email us. We recommend a patch test on a small area of skin before first use, and we'll refund you under our 30-day guarantee.
Order cancellations
To cancel an order, email us as soon as possible. If it hasn't shipped, we'll cancel it and refund you in full.
Lost or delayed orders
If your tracking hasn't updated for 10 days or your order hasn't arrived within our estimated delivery window, email us and we'll investigate and resend or refund.
Contact us
Questions about a return or refund? Email shop@pureglownet.com.