Shipping policy
Shipping Policy
Last updated: September 28, 2026
Order processing
Orders are processed within 24-72 hours of purchase (Monday to Friday, excluding public holidays). You'll get a confirmation email when your order is placed and a second email with tracking when it ships.
Delivery times
Once shipped, orders usually arrive within 6-15 days, depending on your location. These are estimates, not guarantees. Carrier delays, customs checks, weather and peak seasons can add time.
Shipping rates
- 1 bottle: $4.95 flat-rate shipping
- 2 or more bottles: free shipping
The shipping cost for your order is shown at checkout before you pay.
Where we ship
We currently ship worldwide. If your country isn't available at checkout, email us at shop@pureglownet.com and we'll let you know if we can arrange it.
Tracking your order
Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking can take 2-3 days to show movement after the email arrives, which is normal.
Free digital gifts
If your order includes a free digital gift, such as the 7-Day Glow Reset Guide, it's delivered by email or download link. It usually arrives within minutes of your order confirmation, so check your spam or promotions folder if you don't see it.
Address accuracy
Please check your shipping address carefully at checkout. We can update an address only if the order hasn't shipped, so email us as soon as possible if you spot a mistake. We're not responsible for orders sent to an incorrect address entered at checkout.
Customs, duties and taxes
For international orders, your package may be subject to import duties, taxes or customs fees set by your country. These are the customer's responsibility and are not included in your order total.
Delayed, lost or damaged orders
- Delayed: If your tracking hasn't updated for 10 days, or your order hasn't arrived within the estimated window, email us and we'll investigate.
- Lost: If a carrier confirms your package is lost, we'll resend your order or refund you in full.
- Damaged or leaking: Email us within 7 days of delivery with your order number and a photo, and we'll replace it or refund you. See our Return and Refund Policy.
Contact us
Questions about your shipment? Email shop@pureglownet.com with your order number.